TikTok Connection Errors

In this lesson you will learn:

• Reasons why you might not be able to connect with TikTok

---

Why can't I connect my TikTok account?

There are a few reasons why you might be experiencing issues with connecting your TikTok account, read on to learn more.

---

Connection Errors

1. 🚫 One or more permissions are missing

If you encounter the error One or more permissions are missing, when connecting, you limited #paid's access to your permissions. This will limit our ability to fetch data to fill out your profile (e.g. Followers, Engagements, Views). 

To solve this:

• Click Refresh 
• Click Connect TikTok
• Enter your account details
• When prompted to provide #paid access, do not edit the permissions being granted. Click continue. 

2. 🚫 The TikTok account you selected is already in use by another creator on #paid. 

If you encounter the error The TikTok account you selected is already in use by another creator on #paid, there is another email account on #paid that is using these connection details. For security, we only allow a TikTok account to be linked once. 

Most commonly, this is a result of a previous connection to #paid using a different email. To solve this:

• Log out
• Click Forgot Your Password
• Enter in an email account you may have previously used
• Click Reset Password
• If an account exists with that email address, you'll receive an email. 
  • Follow the instructions in the email to reset your password and regain access to your original account
• If no account exists with that email address, you will not receive an email 
  • Reach out to support via the Chatbot (bottom left) for next steps by telling them My TikTok handle is in use

3. 🚫 TikTok Connection Expired

If you encounter the error TikTok connection has expired, you will need to re-authenticate the connection on #paid. For security, TikTok only allows your connection to stay active for 1 year. After 1 year, TikTok requires users to refresh the connection to ensure access should still be granted. To solve,

• Click Connect TikTok
• Enter your TikTok account details
• Authorize the connection
• Save TikTok
• Set your rates
• Save